HOURS OF OPERATION: MFW is open Monday-Friday 9am-5pm EST. After hours, evenings & weekends, we are accessible by email as we check it regularly. Although we do not have a conventional walk-in wine store, we do welcome customers by appointment. Our sales office is connected to our warehouse and is located at:1610 Richmond Terrace,Staten Island, New York, 10310. Please call in advance if you would like to make an appointment!
FOREIGN-ISSUED CREDIT CARDS ARE NOT ACCEPTED. ALL OVERSEAS ORDERS MUST BE PAID BY WIRE TRANSFER ONLY.
EMAIL INQUIRIES: We make every effort to respond to email inquiries during weekend and holiday hours when the store is closed. Our ecommerce system is live 24/7.
BOTTLE CONDITIONS: All wines are sold “as is.” Mission Fine Wines will provide as detailed an assessment of bottle conditions as possible. Where detailed conditions are not explicitly offered on the website, photographs of bottle labels, capsules, corks and ullage are available upon request.
RETURNS: If, when wine is received, you are not satisfied with the conditions of an unopened bottle or bottles, MFW must be notified within 3 days of receipt if an exchange or refund is to be arranged. We will not negotiate complaints or disagreements about bottle conditions beyond the 3-day timeframe and if a purchase is to be returned, it must be returned unopened. MFW will not accept returns of opened bottles.
CORKED BOTTLES: Mission Fine wines will not refund purchases of corked bottles. The incidence of TCA-infection is unrelated to storage conditions or provenance and is not our responsibility.
PREMATURELY-OXIDIZED WHITE BURGUNDY: The issue of premature oxidation (and read here too) for many White Burgundy producers is well-established and well-known to collectors and enthusiasts. Where possible, MFW culls from saleable inventory those bottles that have obvious signs of oxidation. In our experience, premature oxidation problems are not always apparent. Therefore, purchases of White Burgundies from the 1990-2005 vintages are strictly at the buyer's risk. No refunds or replacements will be made for faulty bottles. We are happy to provide photographs of bottles and detailed information regarding bottles of interest. We encourage you to do your own research as to which producers have been found to have higher incidence of faulty bottles.
PAYMENT PROCESSING: The vast majority of our inventory is comprised of “fine and rare” wines. In many cases MFW will only have one or two bottles of any given wine in stock. Therefore, payments are not processed in “real-time.” Before payment is processed, we will determine availability and ensure that any bottle conditions are resolved.
ACCEPTED FORMS OF PAYMENT: American Express, Visa, Mastercard & Discover, Check and Wire Transfer.
ORDER PROCESSING: In general, orders are shipped as received and
within 24 hours of order placement. Mission Fine Wines is open
Monday-Friday, 9am-5pm. Orders placed after 3:00 pm EST will ship the
following business day regardless of shipping method. Orders placed
over the weekend will be fulfilled the first business day after the
UPS & FEDEX GROUND are our standard shipping methods. Mission Fine Wines will not ship to a PO box, an APO address or a college. All wines are shipped in styrofoam and cardboard to ensure safe transit. You may opt for expedited shipping at checkout.
INSURANCE against breakage or loss is included in the shipping cost. In cases of very costly purchases, additional insurance may be required and costs will be adjusted when payment is processed.
PROOF OF AGE: You must be 21 years old to purchase wine from Mission Fine Wines. All orders are shipped via common carrier and proof of age is required to take delivery. In cases of delayed shipment, Mission will attempt to establish contact before shipping to ensure that an adult will be available to receive the order.
WEATHER CONDITONS: Mission Fine Wines may hold orders in our temperature-controlled warehouse if we consider it too warm or cold to ship to your area. If a delivery is time-sensitive, please call or email and reference your order number and we can offer options for expedited delivery including overnight, 2-day and 3-day service. Unless otherwise specified, west-coast orders are shipped on Mondays to avoid package layovers in warehouses as storage conditions cannot be guaranteed.
INTERNATIONAL DESTINATIONS: Shipping quotes provided through the website shopping cart may not be accurate and may be adjusted at the time payment is processed. The purchaser will be notified of any adjustments.
HOLDING INVENTORY: Upon request, Mission Fine Wines will hold your wine in our temperature-controlled warehouse in order to consolidate purchase, wait for ideal weather, wait for pre-arrival wines or to arrange future pick-up.
THE UNITED STATES WINE SHIPMENT LAWS are constantly being reviewed, revised and challenged. At this time, Mission Fine Wines is prohibited from shipping to the following states: